Since 2016, Nua Healthcare Services has successfully achieved accreditation through the Commission on Accreditation of Rehabilitation Facilities, more commonly known as CARF, an American-based independent accreditor of health and human services.

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The accreditation process applies CARF's internationally recognised standards during a site survey conducted by peer surveyors. Accreditation, however, is an ongoing process that distinguishes a provider's service delivery and signals to the public that the provider is committed to continuous performance improvement, responsive to feedback, and accountable to the community and its other stakeholders. 

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CARF accreditation promotes providers' demonstration of value and Quality Across the Lifespan® of millions of persons served through the application of rigorous organisational and programme standards organised around the ASPIRE to Excellence® continuous quality improvement framework. CARF accreditation has been the recognised benchmark of quality health and human services for more than 50 years. 

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Nua went through the re-accreditation process in February 2023, during which a total of 1,876 standards were inspected across services, resulting in Nua achieving an incredible total score of 99.2%. Services surveyed included Behavioural Consultation Services, Community Housing, Community Integration, and Inpatient Treatment: Mental Health (Adults).

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Here are some extracts from the February 2023 report:

• Nua has grown substantially since the last survey, notably successfully expanding true person-centred care into mental health services. Examples of strong person-centredness include individual care plans that are provided pictorially or in the service user’s primary language and even an example of a plan being composed in music to accommodate the service user’s understanding and ownership of the plan.

• To provide these hyper-cautious, individually designed, and intensive supports, the organisation has committed tremendous resources and developed an extraordinary team of educated and enthusiastic staff. This includes a competent team of psychiatric/psychological staff, skilled nursing, a trained architect, and numerous committed direct support staff members. 

• Nua is acknowledged for its efforts to meet the unique needs of its service users. Extensive assessments are completed to determine the best environment and supports needed for each person, and extensive transition plans are developed and implemented.

• It is evident that employees of Nua are and feel very supported by the leaders of the organisation. As a result, the staff are committed and enthusiastic about the work they do each day.

• Nua is very thorough in addressing safety issues and does so in a very personalised way by developing personalised evacuation plans for each service user at the service sites.

To read our CARF accreditation report from February 2023, please click here.

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In October 2023, Nua’s Mental Health Services underwent their very first accreditation process with CARF under the service category of “Residential Treatment: Integrated: IDD/Mental Health (Adults)”.  CARF assessed a total of 1,400 standards of practice within 18 areas of Nua's operations and very impressively, the Assessor made no recommendations, and we surpassed our remarkable score from February 2023, by achieving 100%. The evaluation included in-depth interviews, reports and document reviews, vehicle inspections, virtual house tours, and conversations with individuals residing in Nua’s Mental Health Community-Based Residences.

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Upon receiving our accreditation, the President / CEO of CARF, Brian Boon, said: ‘Please note that the enclosed accreditation report identifies no recommendations. This accomplishment is achieved on only 3% of all CARF surveys'.

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Here are some extracts from the October 2023 report:

• Nua truly focuses giving its utmost attention and energy to those who are engaged in its residential services. Regardless of title, position, department, educational level, or employment status, every staff member is attentive and focused on areas of improvement in the quality of care, which ensures the safety, security, autonomy, and personal growth of those they provide services to.

• All individuals served reported that their needs, no matter how great or small, are met and that they are always heard and support. It is apparent that every interaction that takes place with any person engaged in services is presented with positive encouragement. The individuals served verbalised that their lives are different due to their engagement with Nua Healthcare Services.

• All direct personnel are complimented for their engagement and support of assisting individuals served in developing the skills needed for their personal engagement in community activities that support their level of comfortability.

To read our CARF accreditation report from October 2023, please click here.